REFUND & RETURN
Refunds & Returns Policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
You have 30 days to request a return of an item from the date you receive it, after our approval you need to follow the instructions we attached for the return acceptance. Steps for returning a product and getting a refund:
1 / You take photos (there should be at least one containing a shipping label), videos about the item's issues then send them to our email: firstname.lastname@example.org, At the same time, If you don't like the item Only, You can also contact us for further discussion.
2 / Wait for our acceptance with the instructions
3 / You do return shipping (You need to do this within 14 days)
4 / Our warehouse confirms receipt of your item returned in good condition.
5 / We refund your order
6/ As item's issues(include shipping damaged), Topjoy will be responsible for all the shipping fee include the return shipping fee.
* Item can not be returned after 30 days from the date you receive it
Your satisfaction is our #1 priority. Therefore, you can request a refund for faulty products.
If you did not receive the product within the guaranteed time (60 days not including 1-3 day Handle time) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must contact us firstly.
Start Return: Please contact us by email@example.com or leave message from contact form. After We Approve according to above rules, You can return order to this address: 226 No. 25 Yinping Road Shatou Street, Panyu,GuangZhou,GuangDong Province, China, Post code: 510000, Tel: +8618877419688 , Contact Person: lio
Please allow up to two weeks (14 days) for refunds to be processed by bank.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of CNTRONIC - Consumer Electronics Retailer (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of cntronic.com
*You must submit refund requests within:
30 business days after the order is delivered.
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization.
60 business days since your order was placed. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps you want to buy topjoy other product. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.